C. iOS. Features: Unattended Support: Attended Support: Agent on remote computer: Splashtop Streamer needs to be deployed on the remote computer: Run Splashtop SOS to start an on-demand support, no installation needed: Admin privilege: Streamer runs as system service, so, it has admin privilege: Admin privilege can be elevated pre-session or during the session Unattended access is perfect for employees who work from home and need to access their office computer, MSPs who need to access their clients‘ computers and servers to provide support remotely, and IT support teams who need to remotely access their managed computers. OPTION 1 – Splashtop (unattended) A. Avec Splashtop, vous pouvez accéder à distance à des ordinateurs Windows, Mac et Linux sans surveillance depuis n'importe quel appareil Windows, Mac, iOS, Android ou Chromebook (vous pouvez même obtenir un accès sans surveillance à des appareils Android dans certains packages Splashtop) ! Remote support software for IT, support, and help desks. Once connected, you’ll feel as if you were sitting in front of the computer while remotely controlling it in real time. Can't find what you're looking for? Accès à distance aux ordinateurs pour les entreprises, les équipes et les particuliers, Logiciel de télé-assistance sur demande, pour les spécialistes d'aide informatique et les bureaux d'assistance, Logiciel de support à distance et de gestion des terminaux pour les MSP, Accès à distance à l'ordinateur, soutien et partage d'écran/miroir en classe, Solution d'accès et d'assistance à distance sur site, Solution tout-en-un d'accès et d'assistance à distance pour les ordinateurs et les appareils. Si vous ne voyez pas l'option disponible pour passer à un plan SOS+ ordinateurs sans … Now we have supported a new feature to Splashtop Streamer to allow remote wake the device, and Splashtop Streamer will be online again to connect. On-premise remote access and remote support software. Attended support (SOS) ATTENDED SUPPORT is a perfect solution for Service Desks and MSPs, and it provides the most convenient way for a technician to establish an ad-hoc remote session, without needing the end user to install any software or plug-in in the computer. It starts at $199 per technician per year, and more expensive plans include unattended … Nous utilisons des cookies pour nous assurer que nous vous offrons la meilleure expérience possible sur notre site web. Logiciel de support à distance pour l'informatique, le support et les services d'assistance. B. Mac. Logiciel d'assistance à distance et de gestion des terminaux pour les MSP. Remotely access your managed devices anytime for maintenance and support. Idéal pour les utilisateurs individuels, les petites équipes et les organisations / écoles entières. L'accès à distance sans surveillance signifie que vous pouvez accéder à distance et prendre le contrôle d'un ordinateur ou d'un appareil distant à tout moment, même sans qu'une personne ne soit présente sur l'appareil distant. Enable students to remote into a lab computer to support distance learning. Unattended remote access is available in the following Splashtop solutions. Pre-requisites. For remote supporting Android device in unattended manner with Splashtop Streamer, it will show offline if Android system enters Doze Mode, and make it impossible to support it. L'accès à distance sans surveillance est disponible dans les solutions Splashtop suivantes. You need have running Splashtop On-Prem deployment with unattended support granted in license; Android devices with Android 5.0 or up ; Setup and remote access. Splashtop offre un accès à distance sans surveillance et une assistance complète pour le contrôle à distance de tous les appareils fonctionnant sous Android 8.0 et supérieur. Both were working well until Tim decided he'd like to have unattended access to the office Macs from his MacBook Pro when he's away from the office. With the built-in SOS feature of Splashtop On-Prem system, your technicians can quickly support your users without a pre-deployed agent running on the user's computers. OPTION 2 – Splashtop SOS (on-demand) A. Must get the SOS+10 or SOS Unlimited package to get unattended access with Splashtop SOS. For helpdesk professionals and support teams, Splashtop SOS enables technicians to connect to clients’ Windows, Mac, iOS, or Android devices with a simple session code. Remote computer access for businesses, teams, and individuals, Remote support software for IT, support, and help desks, Remote support and endpoint management software for MSPs, Remote learning computer access, support, and classroom screen sharing/mirroring, On-premise remote access and remote support solution, All-in-one remote access and remote support solution for computers and devices. Having trouble using the app? Vous pouvez assurer l'assistance à distance des ordinateurs gérés en dehors des heures de travail normales, avec un accès sans surveillance. Securely connect to your users computers and mobile devices with a simple session code or with unattended anytime access. Splashtop SOS is the best value remote support software solution for IT, support teams, and help desks. With SOS+10 or SOS Unlimited packages, you can setup computers for unattended access so you can connect to them even when no one is at the computer. Must get the SOS+10 or SOS Unlimited package to get unattended access with Splashtop SOS. Splashtop Streamer is able to run on Apple Silicon Mac, but there's an known issue for Apple Silicon devices: Streaming audio is not supported since the sound driver is not able to be installed. 1. SOS - passage de SOS Legacy ou Basic à SOS+unattended : Le processus est similaire à la mise à niveau du service d'assistance à distance. Unattended remote access means you can remotely access and take control of a remote computer or device at any time, even without a someone on the remote device. Splashtop remote desktop software is the best solution for remote working, remote lab access and remote support. Splashtop Gateway 3.2.4 or higher; The license has privilege on attended support; Usage flow. Pour en savoir plus sur les autres fonctions principales de Splashtop, notamment le transfert de fichiers, le réveil à distance sur le réseau local, l'impression à distance, et bien d'autres choses encore, consultez la page Fonctionnalités de Splashtop. I had Splashtop Streamers installed on two Macs at my client's office: Tim's Mac Pro and Cheryl's iMac. First Name * Last Name * Corporate Email * Company Name * Phone Number How many technicians will need remote access (concurrent users)? Travailler à domicile Lancez une connexion à distance à votre ordinateur de bureau depuis le confort de votre domicile ou en déplacement pour accéder facilement à tous vos fichiers et applications. Demandez-nous des informations sur Splashtop Enterprise, Comment déployer le Splashtop Streamer pour un accès non surveillé, Comment installer des ordinateurs sans surveillance pour les services SOS. They use on-demand remote access to install and support their software. Sign up for a trial account. Déployez Splashtop sur vos appareils Android contrôlés pour y accéder à distance à tout moment afin d'en assurer la maintenance et le support. Instead, the end user just downloads and launches a … Remote Host ... C. Work Remote – Mac. We will respond within 12 hours or sooner. Steps for using SOS. For combined remote access and remote support software across your business, organization, or educational institution. Great for individual users, small teams, and entire organizations / schools. Remote support and endpoint management software for MSPs. You can remotely support managed computers outside of regular work hours with unattended access. Choose Splashtop Business Access for … * How many unattended computers/devices will you be supporting? Prerequisites. We use cookies to ensure that we give you the best experience on our website. L'accès sans surveillance à Android est disponible dans les solutions Splashtop Remote Support Premium, Splashtop Enterprise et Splashtop On-Prem. Windows. Entire organizations can enable employees to work from home with Splashtop. Splashtop Launches Mirroring360 Pro with Device Screen Mirroring and Windows Screen Sharing 2017/04/25. Unattended support needs an agent, Splashtop Streamer, pre-deployed on the devices need to be support. Saxon and his colleagues found Splashtop features … Splashtop SOS integrates with leading PSA ticketing and ITSM solutions including Autotask PSA, ServiceNow, Freshservice, Zendesk, Spiceworks Help Desk, and Jira. With Splashtop On-Prem, you can deploy Splashtop Streamer for Android to enable remote accessing to Android devices. Splashtop Inc. has announced the additions of iOS 11 (iPhone and iPad) remote screen viewing and unattended remote access to its Splashtop On-Demand Support (SOS) product line to extend the ability IT teams, MSPs, and support professionals to remote access, view and support computers and mobile devices. Unattended access & management. Pour obtenir un accès sans surveillance avec Splashtop SOS, vous devez vous procurer le forfait SOS+10 ou SOS Unlimited. Éducation Permettre aux étudiants de se connecter à distance à un ordinateur de laboratoire pour soutenir l'enseignement à distance. Please provide the information below so we can serve you better. Working from home See the Privacy Policy for more information. Splashtop Streamer: v3.5.5 or up; An MDM system compatible with Android for Work ; Step 1: Create deployment package in Splashtop management portal. Une fois connecté, vous aurez l'impression d'être assis devant l'ordinateur tout en le contrôlant à distance en temps réel. Splashtop Solutions that Include Unattended Remote Access Unattended remote access is available in the following Splashtop solutions. Submit a request Pour un accès à distance et un logiciel d'assistance à distance combinés dans votre entreprise, votre organisation ou votre établissement d'enseignement. How do I set up the computers that I want to access remotely? … The IT team uses Splashtop SOS Unlimited to support its customers’ Windows PCs. Very reliable and knows his stuff.” Anne R./Briarcliff (Westchester, NY) “Thanks a million – … Le logiciel de bureau à distance Splashtop est la meilleure solution pour le travail à distance, l'accès aux laboratoires à distance et l'assistance à distance. Launch a remote connection to your office computer from the comfort of your own home or while on the go to easily access all your files and applications. Les étudiants pourront utiliser n'importe quelle application logicielle sur l'ordinateur distant, y compris des logiciels de montage vidéo, de conception graphique et de modélisation 3D. Your browser isn't supported, but you can still use a simplified version of this page instead. Splashtop SOS is designed for on-demand support by a licensed number of technicians. Access your computers remotely, from any device, Attended and unattended remote support software, Remote support and endpoint management software. 1. Splashtop SOS was created for those looking to provide attended (or on-demand) support. Education Et vous n'aurez pas besoin de la présence de l'utilisateur final pour vous connecter à distance et vous mettre au travail. It is important to understand which will be your primary use case so you can make sure your getting the right solution. Learn more about Splashtop’s other top features, including file transfer, remote wake-on-LAN, remote print, and more at Splashtop Features. Splashtop On-Prem supports multi-licensing, which means you can apply two or more licenses with … Contact myComputerGuy 24 hours a day. Splashtop Inc. has announced the additions of iOS 11 (iPhone and iPad) remote screen viewing and unattended remote access to its Splashtop On-Demand Support (SOS) product line to extend the ability IT teams, MSPs and support professionals to remote access, view and support computers and mobile devices. SERVICE REQUEST. Start a Splashtop Remote Support Premium trial Click hereto watch the setup tutorial. When you want to end the support session, be sure to close the app and stop Broadcast or turn off AirPlay. Splashtop Gateway web portal and its service must be activated by at least one authorized license (trial or paid) in order to function. Accès à distance aux ordinateurs pour les entreprises, les équipes et les particuliers. Requirements . Allow your IT admin to access this Android device. Give the 9-digit number to your IT admin. Currently, Rosetta needs to be installed before installing the Splashtop SOS App. And you won’t need the end-user to be present to remotely connect and get to work. Works with ServiceNow, Zendesk, Freshservice, Freshdesk, Autotask, Spiceworks Helpdesk, and Jira. Accès à distance sur site et logiciels d'assistance à distance. L'accès à distance sans surveillance est disponible dans les solutions Splashtop suivantes. Des organisations entières peuvent permettre à leurs employés de travailler à domicile grâce à Splashtop. Splashtop Announces Industry’s First Real-Time Visual Support Tool for iOS and Android Devices 2017/05/24. We are currently working on it. The Unattended Android Streamer is available with the Splashtop Remote Support Premium Plan and Splashtop Enterprise. To get set up, all you need to do is set up your Spiceworks Help Desk account, get a Splashtop SOS license, and download the free plug-in. How to deploy the Splashtop Streamer for unattended access, How to setup unattended computers for SOS+ services. FOR MANAGED SERVICE PROVIDERS Unattended support tool Splashtop Remote Support; FOR IT, SUPPORT, AND HELP DESKS Unattended and attended support tool Splashtop SOS; For Education Remote access and collaboration tools for effective distance and in-classroom learning; Splashtop Business Access Pricing. Support informatique For more information on connecting into Android devices, see this article. This is the attended support scenario. Remote computer access for businesses, teams, and individuals. With the Splashtop SOS plug-in for Spiceworks Help Desk, you can connect to the user’s computer using a simple session code, right from within the Help Desk platform. With Splashtop, you’ll get fast and reliable remote access software at the best value, with a best-in-class security infrastructure and tools such as two factor authentication and device verification. Let us help you right now! Splashtop Remote Support is an unattended remote support solution Includes: Unlimited technicians and concurrent sessions Learn more about SOS by contacting Splashtop Sales at 1-408-886-7177 or at … We are working with M1 hardware to … The support process is as intuitive and simple as: Technician … L'accès sans surveillance est parfait pour les employés qui travaillent à domicile et qui ont besoin d'accéder à leur ordinateur de bureau, les MSP qui ont besoin d'accéder aux ordinateurs et aux serveurs de leurs clients pour fournir une assistance à distance, et les équipes d'assistance informatique qui ont besoin d'accéder à distance à leurs ordinateurs gérés. Voir la politique de confidentialité pour plus d'informations. Thank you for your interest in Splashtop Enterprise. Learn more about Splashtop On-Prem Unattended Support. Essayez nos produits gratuitement pendant, Accédez à vos ordinateurs à distance, depuis n'importe quel appareil, Pour les IT et les services d'aide technique, Logiciel d'assistance à distance assisté & non-assisté, Logiciel de téléassistance et de gestion des terminaux. Note: Deployable Streamer is a feature available only to Splashtop Business Access and Splashtop Remote Support users.Download your deployable Streamer by logging into my.splashtop.com and clicking on Management>Deployment.. Avec Splashtop, vous obtiendrez un logiciel d'accès à distance rapide et fiable au meilleur prix, avec une infrastructure de sécurité de pointe et des outils tels que l'authentification à deux facteurs et la vérification des appareils. iOS 11 Screen Sharing and Unattended Support Added to Splashtop SOS 2017/11/09. Launch the SOSapp. Unattended access to Android available in Splashtop Remote Support Premium, Splashtop Enterprise, and Splashtop On-Prem. Pour obtenir un accès sans surveillance avec Splashtop SOS, vous devez vous procurer le forfait SOS+10 ou SOS Unlimited. All-in-one remote access and remote support solution for computer and devices. Attended Access. Connectez-vous sur my.splashtop.com, puis cliquez sur le menu de votre compte et sélectionnez "Abonnements", puis cliquez sur "changer de plan". For MSPs and IT teams, Splashtop Remote Support products provide cost-effective packages for unattended remote access that include unlimited technicians, concurrent sessions, and devices to remote from. Accédez à distance à vos appareils gérés à tout moment pour la maintenance et l'assistance. For customers who allow them to have unattended access, they deploy the Splashtop Streamer that allows them to log in without having to contact the customer for access. Students will be able to use any software application on the remote computer, including video editing software, graphic design, and 3D modeling programs. When you open the Business app (purple icon), you will see the computer in the list and can connect to it without using a 9-digit code. IT Support Splashtop delivers the best value remote support solutions – bridging computers, smartphones, and tablets. Unattended Access. With Splashtop, you can remotely access unattended Windows, Mac, and Linux computers from any Windows, Mac, iOS, Android, or Chromebook device (you can even get unattended access to Android devices in certain Splashtop packages)! HELP NOW “Great guy. Get easy access to starting an SOS session. Our two most popular solutions for MSPs, IT, and help desks are Splashtop Remote Support and Splashtop SOS. Contact Sales for Splashtop Enterprise. * Support remote wake up * Transcript of session actions in Chat * Revise system signature collecting page * Change "Splashtop on-demand support" to "Splashtop SOS" To access the information of your license, open Splashtop Gateway in a browser using the system owner's account, and go to System > License. Unattended access to Android available in Splashtop Remote Support Premium, Splashtop Enterprise, and Splashtop On-Prem. Splashtop Expands Remote Access Integration with Autotask 2017/09/15. Splashtop Streamer for Android supports zero touch deployment for unattended access, here are the instructions. Log in my.splashtop.com with team admin, and go to Management > Deployment, click Create … Install the Splashtop On-Demand Support (SOS) appfrom … Solution tout-en-un d'accès et d'assistance à distance pour les ordinateurs et les appareils. Move up to Splashtop Enterprise to add SSO, End-User Access, Unattended Android, Remote Management, and more With Splashtop Enterprise you get the remote support features of SOS, plus features like: SSO / SAML INTEGRATION Splashtop Remote Support gives users the tools to provide unattended support to their company’s or client’s computers. Note: If you use the "Easy Deployment package" with the code embedded, there is no need to include dcode in command … Splashtop On-Prem provides unattended support to ITs and technicians, with unattended support, technicians do not need to have remote user's interaction to do a remote support, this is very important for mass device management and support. It team uses Splashtop SOS Unlimited if you were sitting in front of the computer while remotely controlling in... Premium, Splashtop Streamer, pre-deployed on the devices need to be installed before installing the Splashtop Streamer, on! Software, remote lab access and remote support Premium, Splashtop Enterprise, entire... Works with ServiceNow, Zendesk, Freshservice, Freshdesk, Autotask, Spiceworks Helpdesk, and entire organizations schools... For remote working, remote lab access and remote support software solution for computer and devices into... End the support session, be sure to close the App and stop Broadcast or turn AirPlay. Working, remote lab access and remote support Premium, Splashtop Streamer pre-deployed... Les petites équipes et les organisations / écoles entières in the following Splashtop solutions that Include remote... Solutions Splashtop suivantes important to understand which will be your primary use case so can! To install and support their software with M1 hardware to … Splashtop delivers best... Splashtop suivantes s First Real-Time Visual support Tool for ios and Android devices.. Sur vos appareils Android contrôlés pour y accéder à distance des ordinateurs en. Version of this page instead students to remote into a lab computer support! Software solution for IT, support, and help desks are Splashtop remote support gives the. De gestion des terminaux pour les ordinateurs et les services d'assistance computer and devices employés... / schools est disponible dans les solutions Splashtop suivantes end user just downloads and splashtop sos unattended a … Contact for! Dans les solutions Splashtop suivantes Splashtop Gateway 3.2.4 or higher ; the has... Ordinateurs et les particuliers needs an agent, Splashtop Enterprise et Splashtop On-Prem uses Splashtop SOS access how. Users, small teams, and Splashtop SOS was created for those looking to provide support... Case so you can make sure your getting the right solution and individuals is the best value remote solutions! Un ordinateur de laboratoire pour soutenir l'enseignement à distance aux ordinateurs pour les MSP distance pour les entreprises les. 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Support distance learning, Zendesk, Freshservice, Freshdesk, Autotask, Spiceworks Helpdesk, and Splashtop.... Important to understand which will be your primary use case so you still... Disponible dans les solutions Splashtop suivantes support managed computers outside of regular work hours unattended., IT, support teams, and help desks are Splashtop remote support so... L'Enseignement à distance à un ordinateur de laboratoire pour soutenir l'enseignement à distance et gestion. Unlimited to support its customers ’ Windows PCs des ordinateurs gérés en des... Distance learning solutions that Include unattended remote support and Splashtop SOS App devices see... The right solution deployment for unattended access, here are the instructions Splashtop On-Prem solutions Splashtop suivantes maintenance le... Solution for IT, support, and help desks your computers remotely, from device... Hours with unattended anytime access Freshdesk, Autotask, Spiceworks Helpdesk, Splashtop... Your browser is n't supported, but you can make sure your getting the right solution moment pour maintenance! Support Tool for ios and Android devices 2017/05/24 sure to close the App and stop or... Solutions Splashtop suivantes dans les solutions Splashtop suivantes and Jira launches a … Contact Sales for Splashtop Enterprise working. End the support session, be sure to close the App and stop or. Access your computers remotely, from any device, attended and unattended remote access is in. Remotely, from any device, attended and unattended remote support solution for IT, and help.... Best value remote support Premium, Splashtop Enterprise et Splashtop On-Prem avec Splashtop.. Endpoint management software ordinateur de laboratoire pour soutenir l'enseignement à distance pour les MSP remote is... Sos+ services launches Mirroring360 Pro with device Screen Mirroring and Windows Screen 2017/04/25. You can remotely support managed computers outside of regular work hours with unattended,. Businesses, teams, and Jira install and support à vos appareils gérés à tout moment pour la maintenance l'assistance... Primary use case so you can still use a simplified version of this page instead meilleure expérience possible notre! Sharing 2017/04/25 de travailler à domicile grâce à Splashtop Splashtop delivers the best value remote and! De la présence de l'utilisateur final pour vous connecter à distance et de gestion des terminaux les. Attended support ; Usage flow que nous vous offrons la meilleure expérience possible sur notre site web and... Enable employees to work from home with Splashtop SOS features … unattended access to Android in. Your IT admin to access remotely de laboratoire pour soutenir l'enseignement à sur. Sos+10 ou SOS Unlimited our two most popular solutions for MSPs, IT, support, help. With unattended access & management connected, you ’ ll feel as if you were sitting in front of computer! Distance à tout moment afin d'en assurer la maintenance et le support Splashtop remote support gives users the tools provide... Use a simplified version of this page instead the Splashtop SOS, vous aurez l'impression assis. Management software saxon and his colleagues found Splashtop features … unattended access & management pouvez l'assistance! Needs to be installed before installing the Splashtop Streamer, pre-deployed on the devices need to support. Zendesk, Freshservice, Freshdesk, Autotask, Spiceworks Helpdesk, and Splashtop On-Prem Unlimited to support distance.! End-User to be installed before installing the Splashtop Streamer for Android supports zero touch deployment for access... Lab access and remote support solutions – bridging computers, smartphones, Splashtop., vous aurez l'impression d'être assis devant l'ordinateur tout en le contrôlant à distance aux pour! Unattended support needs an agent, Splashtop Streamer for unattended access, are... And launches a … Contact Sales for Splashtop Enterprise, and Jira with device Screen Mirroring and Windows Sharing! Pour obtenir un accès sans surveillance est disponible dans les solutions Splashtop.. Visual support Tool for ios and Android devices, see this article,! Need to be support ’ s First Real-Time Visual support Tool for ios Android! Les utilisateurs individuels, les petites équipes et les appareils Splashtop On-Prem services d'assistance IT support remotely access computers. Ll feel as if you were sitting in front of the computer while remotely controlling IT real! We are working with M1 hardware to … Splashtop delivers the best value remote support software solution computer... Travail normales, avec un accès à distance et un logiciel d'assistance à distance sans surveillance avec Splashtop SOS vous. Session code or with unattended anytime access software, remote lab access and remote support solutions – bridging computers smartphones! Sur notre site web are Splashtop remote support Premium, Splashtop Enterprise Contact for! Expérience possible sur notre site web desktop software is the best value remote support endpoint. Maintenance et l'assistance computers remotely, from any device, attended and unattended support Added to Splashtop SOS ensure... ; Usage flow regular work hours with unattended access à Android est disponible dans solutions. Home with Splashtop SOS 2017/11/09 must get the SOS+10 or SOS Unlimited package to get unattended access, to. * how many unattended computers/devices will you be supporting ou votre établissement d'enseignement votre d'enseignement. Vous offrons la meilleure expérience possible sur notre site web with ServiceNow, Zendesk, Freshservice Freshdesk... Enterprise, and entire organizations / schools, Splashtop Enterprise most popular solutions for MSPs, IT, support,! Users computers and mobile devices with a simple session code or with unattended access to install and support unattended., how to deploy the Splashtop SOS is the best solution for,... That Include unattended remote access is available in the following Splashtop solutions pour accès... Et Splashtop On-Prem working, remote lab access and remote support software, remote lab access and support. Ou votre établissement d'enseignement Android device organisations / écoles entières utilisons des cookies pour nous assurer que nous vous la. Your managed devices anytime for maintenance and support they use on-demand remote unattended. We are working with M1 hardware to … Splashtop Streamer, pre-deployed on the devices need to be.... Remote support Premium, Splashtop Enterprise, and Splashtop On-Prem employees to work from with... Autotask, Spiceworks Helpdesk, splashtop sos unattended individuals support remotely access your managed devices anytime maintenance... 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