To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. Pensions (Existing Customers) 09042890159. The Pension Tracing Service is a free service that enables people to search a database of more than 320,000 pension scheme contact details. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. If you have any issues using this wizard and need assistance please contact the HSBC administration team on 01737 227575: See our help and support pages for guidance and to find out what you can do through online and mobile banking. Find out how to activate or request a new card, as well as report one that’s been lost or stolen. Outside the UK: (+44 131 245 5455) All other pension plans 0345 606 0093. Firstly email the Chief Operating Officer who will normally provide a complete written response within two months of receiving full details of the complaint. Sometimes it’s difficult to keep in contact with our members about their pension benefits. Below you’ll find a range of topics we can help you with and all the ways you can contact Standard Life. Make sure both your pension pots are in good shape, and if either you or your partner has taken time out, top up any gaps in your state pension contributions. Your first point of contact should be the HSBC Administration Team. Ironmasters Way. Alternatively by completing the form below we will contact you within five working days to discuss the matter further. *Lines are open Monday to Friday (excluding public holidays). Select the Chat tab to the right of the page. Active Money Personal Pension (AMPP) or Self Invested Personal Pension (SIPP) 0345 084 5000. Important Please note that there’s no guarantee that any email sent will be received or that it will remain private during internet transmission. PO Box 652 Phone: 01737 227575. If you’re not satisfied, you can appeal against the decision made by the Chief Operating Officer. If you're still an HSBC employee and have opted out of the pension scheme please also contact HR Direct to update your contact details. Or you can complete our online form (Opens new window). If you invested in a pension before the 3rd of December 2012, and would like further information about your pension then please find the contact number on this webpage and get in touch with your pension provider. For security reasons we recommend you do not include account details in this message. Tel: 080 0358 3011 Lines are open 9 am to 5pm*. Contact us today. Calls cost 2,50p per minute plus your phone company’s Access Charge. Whether you're new to Online Banking or just need a reminder on how things work, our tutorial on how to update your details will give you the helping hand you need. They’re sometimes known as defined contribution or ‘money purchase’ pensions. Please follow the process below so that you get a response as quickly as possible: The Pension Tracing Service is free and can help you trace a pension you’ve lost track of, even if you don’t have the contact details of the pension provider. Learn about credit card charges, why APR matters, what a credit score is and other useful topics. I took out a pension plan with Marks & Spencer in 1999, contributing £7,417 in total. Contact information for HSBC Pensions (Existing Customers) with its free or geographic phone number. Return this to the Chairman of the Appeals and Discretions Committee as shown on the form. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. By continuing to browse this site, you give consent for cookies to be used. Where we believe our members’ circumstances may have changed, we take steps to re-establish contact with them. RH1 9AL, (Don't forget to include your employee ID number in your correspondence. Contact us If you have any queries please do not hesitate to contact us. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. Please make sure you have your plan number to hand. So that we can get you through to the right person as quickly as possible, we have different phone numbers to call depending on where you're based and whether you already bank with us. Lines are open 8am to 10pm, 7 days a week, 365 days a year. The Discretionary Investment Management for HSBC UK Bank plc is undertaken by HSBC Global Asset Management (UK) Ltd, which is part of the HSBC Group plc. However, a personal pension is an important saving tool if a workplace scheme is not an option or you want to supplement your workplace pension savings. Need help updating your details? Pensions contact details. HSBC Global Asset Management (UK) Limited. Remember to update your personal details if you’re getting divorced or dissolving your civil partnership. Before using the service collect as much information as you can, including: the name of your previous employer or pension … TF3 4NB. If you're new to HSBC, you can chat to us through Chat or Apple Business Chat. Lines are open 8am to 10pm, 7 days a week, 365 days a year. The easiest and quickest way to get in touch with us is through our mobile banking app or via Chat. You should also make sure your details are up to date on the My Beneficiaries page in My Pension. Willis Towers Watson Investor Services 0800 0358 3011 Lines are open 9 am to 5 pm*. Whole life, universal life, term life, and other types of insurance are provided by unaffiliated third parties and offered through HSBC Insurance Agency (USA) Inc., a wholly owned subsidiary of HSBC Bank USA, National Association. This is because very often the Trustee may not be kept up to date when a member changes their address. Here's how: If you're not yet registered for online banking, find out how to register. Find us in Maps, Safari or Search, then tap the Messages icon to send us a message. We do so to give you the best possible experience on our website. If you need to update the bank details we use to collect your premiums you need to send us a Direct Debit Mandate, or you can call us: Call us. Do you have a comment, concern or complaint? Alternatively, you can visit us in branch to speak to us in person. Products and services may vary by state and are not available in all states. You must do this within four months of receipt of the decision. If you're overseas, please call: +44 1792 496 941. Write to us This opens in a new window This link will open in a new window, Follow HSBC UK on Facebook This link will open in a new window, Follow HSBC UK on Twitter This link will open in a new window, Follow HSBC UK on YouTube This link will open in a new window, Our website doesn't support your browser so please upgrade, View our service status to see how we're doing, Careers, media, investor and corporate information. It’s easy to get in touch online. You should also make sure all of your details are up to date on the My Beneficiaries page in My Pension. Welcome to HSBC UK banking products including current accounts, loans, mortgages, credit cards. Phone: 023 8072 2680 or 023 8072 2582. If you prefer you can call them on (+44) 0207 630 2200. These are probably pensions you took out through an employers’ scheme. Textphone 0345 712 5563. For details of how HSBC Global Asset Management (UK) engages with investee companies as part of its investment, including voting records, please read its Engagement Policy . International: +44 20 7992 4127*. Pensions The value of investments, and the income from them, can fall as well as rise, and you may not get back the full amount you invest. Our contact centres are extremely busy at the moment, please don’t call us unless it’s urgent. +44 1952 292929 … ... not questions about personal … Telford. Our HSBC Administration Team can help if you want more information. Find everything you need to know and what to do if you don't recognise a transaction on your account. If you simply want to let us know about a general concern and do not require a response please complete the feedback form. HSBC has the up-to-date contact information for individuals affected so they can reach out to customers with ease. International +44 20 7992 4127*. All rights reserved. The pension scheme also has a formal, two-stage procedure for resolving disputes between members (and their families) and the Trustee. HSBC Group  |   © Copyright HSBC Group 2002-2021. Our website doesn't support your browser so please upgrade. To help us continually improve our service and in the interests of security, we may monitor and/or record your telephone call. Don’t Under Estimate The Value Of Your Pension! How to complain. We’ll do all we can to help and put things right if something has gone wrong. Visit My Pension to do this. Pensions Age - Market commentary: Global equities A challenge… is that with many focused on de-risking, pension funds face concentration risk when it comes to equity allocations. The Trustee would like to thank you for your support and cooperation. how you would like us to reply and your contact details (such as your email address or telephone number) Call us. Our opening hours are: Mon to Fri 8am to 6pm & Sat 9am to 12.30pm. Contact … You’ll need to complete a ‘Notification of Internal Disputes – Stage 2’ form. Our HSBC Administration Team can help if you want more information. If they can’t help you, then you can email the Pension Scheme Executive. We can do this by email, over the phone or even by post. Also Premier and Advance banking and more… So please tell us what's best for you by logging on to online banking, giving us a call or visiting your local branch. London E14 5HQ. (Monday to Friday between the hours of 9am and 5:30pm, excluding bank holidays.) And other useful topics * Lines are open 8am to 6pm & Sat to. Within five working days to discuss the matter further ll find a range topics! Fake accounts pretending to be used can ’ t hsbc personal pension contact details us unless it ’ s Charge... ( Monday to Friday ( excluding public holidays hsbc personal pension contact details do a lot of your banking online and on our does! 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