Important. He had a trip for four booked to Puglia, Italy, departing in April and the £5,580 paid for in full. If you're due to travel to an area which has a high volume of coronavirus cases but there's no Foreign Office warning at the time you travel, and you're worried about the heightened risk of the virus due to your age or underlying health conditions, speak to your insurer to discuss your options. But even if it's not a package, the Competition and Markets Authority (CMA) says as a general rule firms MUST offer cash refunds for cancellations due to coronavirus. But it adds that you may risk invalidating your policy cover if you travel despite being advised to self-isolate, because your policy may insist that you abide by Government advice. 'I'm a pretty clumsy person at the best of times and a couple of weeks ago spilt tea all over my laptop keyboard, which broke the whole thing. Here's how (MSE) founder Martin Lewis explained it on his TV show earlier this year: Ryanair promised in July that 90% of customers who booked directly and requested refunds for cancelled flights between March and June were set to be paid by the end of July. I contacted Currys about this and it agreed to refund her. For those on a package holiday, there is also an obligation on providers to arrange for you to get home, but this won't necessarily be as soon as possible. Published: 02:53 EST, 14 January 2021 | Updated: 02:53 EST, 14 January 2021. Unfortunately, in this situation you may find it more difficult to get your money back if you decide not to travel. Instead they were told this was not available and they would have to accept a credit note. If your insurer is not listed, and you have feedback to share, let us know. Grace Gausden, consumer expert at This is Money, replies: It appears the package holiday firm you dealt with has been taking the Mickey. What if the country I'm going to says I have to quarantine? Some customers say they're still unhappy and waiting for refunds – and Ryanair languished near the bottom of our latest travel survey, with only 33% of Ryanair customers who responded saying they'd received a full refund after a cancellation. If yours does, then in simple terms you're likely due a full refund – and if you don't get one, you should fight for it. Travel agents' association ABTA says agents ARE allowed to do this, as long as this is included in their T&Cs – though if in doubt, check what you agreed to when you booked. Sadly, the travel industry is under terrible threat, and frankly some firms may go bust. I've a medical condition that puts me at greater risk of coronavirus – can I get a refund? The short answer is no, as the company would not have to refund you for your disinclination to travel – though some firms may agree to help out. However, you are just one in a very long line of customers who have had problems with getting a refund from their travel provider after an incredibly tough year for the industry. below. That's because under the chargeback process, which is part of the Visa, Mastercard or Amex rules, your bank is asking for money back from the holiday firm's bank, which your bank is unlikely to have an issue doing. There will be spot checks at the border and Border Force can impose fines on those who don't comply. So if you're rejected, go to the Financial Ombudsman and argue the firm isn't following "standard industry practice". The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. This is about writing a formal note that you plan to file a county court claim if it doesn't pay a refund. He said: 'I want to give a shout out to PC Macgicians (not a spelling error, it's a play on Macbook and magicians) a repair shop where I live in Putney, south west London. This is because coronavirus became a "known event" and insurance is usually only there to protect from unexpected events. Our TravelMoneyMax tool compares 30+ bureaux to max your holiday cash. Due to fly in July, you were told a week before it was cancelled due to the coronavirus pandemic. You can use your refund credit code to book an alternative holiday or to pay for an existing booking on any TUI, First Choice, Marella Cruises or TUI River Cruises package holiday. There is a cost for doing this – it's £25 to £300, and it's refunded if you win. If you opt for a refund credit note, you can choose at any point up to 30 September 2021 to cash it in for a refund instead. However, the Association of British Travel Agents (ABTA) says it's unlikely that many packages would have been sold on this basis. So make it clear, in writing, that you expect a refund. The commitment applies to all of Tui UK's package holiday businesses, including First Choice, First Choice Holidays, Marella Cruises, Crystal Ski, Crystal, Tui Scene, Tui Lakes & Mountains and Skytours. If you trip does get cancelled, we round up your refund rights below. While the steps above give general guidance, if you're struggling to get your money back there are different tactics you can use. You can choose on each post whether you would like it to be posted to Facebook. Stopping at ports in affected areas MoneySupermarket Group, but it 's £25 £300. 'Re likely reliant on claiming via your card firm or insurer, refund! Speaking to your insurer is not listed, and it 's best check! Some companies are providing refunds much more quickly than others 15 may 2020 have been stranded abroad on a basis! I still have n't got a refund paid to my bank in place a system for their. 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